Refund policy

We hope you love what you've ordered! But just in case you're not 100% satisfied, we've made the return process super easy.

Manufacturers, suppliers, or publishers, other than camperig.com, may provide their own policies to you. Please contact them for further information. Please note that return and refund policy may vary according to local laws and regulations.

Cancellation

You may request cancellation before your order ships by contacting contact@camperig.com. If you request cancellation within 24 hours of placing your order and it has not shipped, you can request a full refund.

If you request cancellation more than 24 hours after placing your order and before it ships, non-refundable payment-processing fees may be deducted from your refund, depending on the payment method and payment provider: 2.6% for credit card payments or 3.6% for PayPal payments. Eligibility to cancel an order does not mean that all payment-processing fees are refundable.

Once an order has shipped, please contact us to request a return under our return policy.

Return window and conditions

You can request a return within 14 days of delivery. Please contact us before sending anything back so we can provide the return instructions and address.

For returns that are not due to a defect or our error, the item must be unused and in the same condition you received it, with all parts and accessories included. Please keep the original packaging where possible. We do not charge a restocking fee.

Return shipping costs

If you return an item for a reason other than a defect or our error (for example, you changed your mind or ordered the wrong item), you are responsible for the return shipping costs.

If your item arrives damaged or defective, or we sent you the wrong item, we will cover the return shipping costs. Please contact us within 14 days of delivery with your order number and photos or a video of the issue.

Customers in the European Union

If you are a consumer in the European Union, you have a statutory right to withdraw from your purchase within 14 days of delivery without giving a reason. Nothing in this policy limits the rights you have under applicable consumer law.

How do I return an item?

1. Contact Camperig customer support (contact@camperig.com) using the email address you registered for the purchase, and then provide the following information:

  • Order Number:
  • Registered Email:
  • Return Product Name & Quantity:
  • Return Reason:
  • Images or Videos of Products and Intact Packaging:

2. Camperig support will process your return and refund application within one or two working days after receiving your email.

3. For the refund to be processed in a timely manner, please be sure to send a return notification to Camperig with the following information:

  • Name of the courier
  • Tracking number

How long does it take to get a refund?

Refunds will be processed using the same method that was used to make the payment. The refund process will be completed in about 3-7 business days, depending on the bank or credit card issuer. If you have not received the refund after 14 business days, please contact us via  contact@camperig.com

The refund will be returned to the original payment account. If you have any special requests, please let us know in advance.

 After-sale Service Contact

  • Email: contact@camperig.com